Shipping Policy

 

At Preen Collective, we know that receiving your order in a timely manner is important to you. That’s why we’ve put together a clear and straightforward shipping policy to help you understand what to expect when you shop with us.

Processing Time
Once you place your order, we aim to process it within 1–3 business days. We take great care in reviewing each order, especially since we specialize in pre-owned luxury items. This ensures that everything is in perfect condition before it reaches your hands.

Shipping Rates & Delivery
Shipping rates and delivery estimates are calculated at checkout. We want to make sure you have all the information you need to make the best choice for your shipping needs. Delivery times can vary based on your location and the shipping carrier you select, so keep that in mind when placing your order.

Domestic Shipping (United States)
We currently ship within the United States using insured and trackable shipping methods. This way, you can have peace of mind knowing that your order is secure during transit.

International Shipping
If you’re located outside the United States, we may offer international shipping to select countries. Please note that any customs duties, taxes, or import fees required by your country are the responsibility of the customer. We recommend checking with your local customs office for more information.

Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your package’s journey right to your doorstep.

Shipping Delays
While we strive to ensure timely delivery, please understand that we cannot be held responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors beyond our control. We appreciate your patience and understanding in these situations.

Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out to us within 48 hours of delivery at preencollectivemf@gmail.com. We’re here to assist you and will do our best to resolve any issues you may encounter.

Thank you for choosing Preen Collective. We’re excited to help you find the perfect luxury handbag and ensure it arrives safely at your door!